FAQ

Frequently Asked Questions

Quarantine Summary User Guide

As a mailbox user, Quarantine Central enables you to review all stopped email, identify genuine messages, and add sender addresses to your allow lists with just a few simple clicks. You can also create deny rules can also be added and passwords can be changed. As your user mailbox matures, Quarantine Central will become more efficient at filtering spam from your mailbox. It does this by using the spam filtering settings for your account, by examining the addresses and domains you exchange email with, and by using filter profiles and instances of spam reported by you, your domain administrator, and other mailbox users in your domain. The more you email, the less chance spam will reach your mailbox.

Browsing Quarantine Central’s Interface

You can gain access to Quarantine Central’s login page either by clicking the link in your Quarantine Summary email, or by entering the following secure URL into your browser’s address bar: https://central.perimeterprotect.com

In order to gain access to your Quarantine Central user account, you must be logged in using your own mailbox user account login format username@domain-name.com Once you are logged into the application, you’ll see Quarantine Central’s navigation bar comprised of horizontal tabs across the top of the page (as shown next) and a feature area directly below. By default, the Spam Quarantine tab is the first area displayed. You can navigate to any area by clicking directly on one of the tabs, or immediately log out by clicking the Logout tab.

Using Spam Quarantine Tools
By default, your Spam Quarantine screen is the first to be displayed when you log into your Quarantine Central mailbox user account. The options available (shown below) enable you manage the spam your account has received in a number of ways.

On the left side of the page you’ll notice a column of folders with dates. Clicking a folder enables you to view a list of the messages detected as spam by Quarantine Central on the right side of the page. The page controls include interface options that enable you to sort and navigate though the messages in the list. The list itself is organized according to the From sender/domain and the Subject and content.

For a practical exploration of the commands you can perform in this view, follow these steps:
1. To delete a message in the list, place a check mark in the check box adjacent to the message and click the Delete button or click the trash icon next to the check box.
2. To view the message header, click the sender address of the message in the list. To view the spam score summary, click the spam rating in the list. To view the message body, click the subject and preview of the message in the list. Each time you click, a new window will open to display the message details.
3. To process a selected message, click the Report/Deliver/Allow button. Your screen will refresh to display Quarantine Central’s spam processing options (as shown next).

4. Choose your message processing options. Select the Report as Non-Spam option to let Quarantine Central know that the message is not spam.
5. Choose the Deliver to My Mailbox option to allow the message to transit through Quarantine Central’s filters without being stopped.
6. Choose an allow/deny option (Don’t Allow, Sender Only, Domain Only) from the Always Allow menu to allow or deny the sender and/or domain to your personal allow/deny list.
7. Choose Delete from Quarantine Central to delete the message from the list.
8. Click the Perform Actions button to finish processing the message.
9. To delete all the spam messages for your user mailbox, click the Purge button below the list of dated folders. This will immediately delete all the spam messages collected in your Quarantine Summary.

Viewing the Virus Quarantine
Quarantine Central’s Virus Quarantine tab enables you to view information on all virusinfected messages that have been blocked from reaching your user mailbox. To access the virus-infected messages list for your user mailbox, log in to Quarantine Central and click the Virus Quarantine tab (as shown next).

You’ll find the information is presented in the same way as your Spam Quarantine. On the left side of the page you’ll notice a column of folders with dates. Clicking a folder enables you to view a list of the virus-infected messages blocked by Quarantine Central on the right side of the page. The page controls include interface options that enable
you to sort and navigate though the messages in the list. The list of virus-infected messages provides details on the From address, the Virus name, the Subject line, and the Attachment (if any). You can view the viruses blocked for any particular day or permanently delete all instances in the list by clicking the Purge button below the date folders on the left side of the page. To view details on the sender address, subject line, or attachment, click directly on the
corresponding row and column in the list. To delete a selected message, click the Delete button.

Building Allow and Deny Lists
As you use Quarantine Central, a list of allowed addresses and domains is built according to your actions. Email you send can automatically determine your personal address and domain allow list. As a mailbox user, you can use options in Quarantine Central’s Personal Allow/Deny to manage the addresses and domains on your personal allow and deny list. To access these options, log in to Quarantine Central and click the Personal Allow/Deny tab to view
the available options (shown next).

The list you see will display your allow/deny entries of addresses and domains. Domains are displayed first, followed by individual addresses. The page controls include interface options that enable you to sort and navigate though the entries in the list. The list itself is organized according to the Sender/Domain name, the Allow/Deny status, the entry Type, and Updated On date.
The list provides details on each entry, including its Allow or Deny status, the date the entry was added to the list, and the how it was added. There are essentially three entry types as follows:
• Automatic Entries added automatically by Quarantine Central’s spam filter settings.
• Manual Entries added manually using the Allow or Deny options in this tab area.
• Admin Policy Entries added by your domain administrator either manually or by using filter profiles created for the domain.
The options available enable you to manually add any address or domain to the list. To allow an address or domain, enter it in the Allow field and click the Allow button. To deny an address or domain, enter it in the Deny field and click the Deny button. In both cases, this will add your entry to the alphabetized list with domains listed first followed by email addresses.
To delete an entry, place a check mark in the check box beside the entry and click the Delete button or click the trash can icon adjacent to the entry and answer OK to the confirmation dialog that appears.

Setting Password Options
In Quarantine Central, you can change the password for your user mailbox. To do this, log in to Quarantine Central using your user mailbox login format username@domain-name.
com and click the Password tab to view the available options (shown below).

You can choose the Use Random Password option to accept whichever password is currently being displayed, or enter your own password in both the Use the Password and Confirm Password fields. Click the Change Password button to apply the change. Your old password will be overwritten and the new one will be required the next time you log in to your user mailbox.

Viewing your Quarantine Central Report
Quarantine Central enables you to view the spam and email statistics for your user mailbox both graphically and statistically (as shown below). To access these reports for your user mailbox, click the Reports tab in Quarantine Central. If you have multiple accounts added as alternates, a total report will be generated for all mailboxes as well as individual reports for each mailbox.

The reports provide detailed information on the total email and spam received by your user mailbox for the current month and the previous month. Spam statistics are also broken down by total spam received, spam reported as non-spam, the spam currently being stored, and the total number of viruses blocked.

Viewing Your Quarantine Summary
If your domain administrator has provisioned the Quarantine Email Summary, you will periodically receive an automatically generated email which lists all the spam and virus activity for your user mailbox.
When you receive the Quarantine Summary (shown next), you’ll be able to see an accurate account of the spam detected—including details on each individual instance. A summary of viruses caught by the virus blocking filters is also included.

How to set your Out-Of-Office message

Within Outlook open, click on ‘Tools’ and select ‘Out of Office’ assistant.

Type your message into the field provided and select ‘I am currently out of the office’. Click ok and you will be notified that your out of office message has been activated.


To turn the message off, click on ‘Tools’ and select ‘Out of Office’ assistant, and ‘select I am currently in the office’ and click ok.

How to update your VPN software

1. Download the latest version of the Draytek Smart VPN client software from the Support > Tools section of our website (click on the link ‘Draytek Smart VPN Client’).

2. Once downloaded right click on the file and select ‘Extract all…’ this will extract the compressed files to a new folder, and then double click on the file ‘smartVPNclientClient_3.2.3’ to open.

3. Click Next.

4. Click Close. Your software has now been updated to the latest version.


5. Next you need to set ‘Auto redial after disconnect’, so that if your VPN disconnects for any reason it will automatically reconnect by its self and without interrupting you.

Open your VPN client software as if you were going to connect to the office (click on the Start button > All Programs > Draytek Smart VPN Client). Do not click ‘Connect’, instead click ‘Setup’.

6. Put a tick in the box as below and click ‘OK’.

7. Click connect and you will be connected with the latest version of the VPN software. If your VPN does drop out due to a poor wireless connection etc, you will be reconnected immediately.

How to Add a Printer that’s already on your network

The following instructions are for the Windows Vista operating system.

1. Click on the Start Menu and select Control Panel.

2. Select ‘Printers’.

3. Click on the ‘Add Printer’ icon.

4. Select the ‘Network Printer’ option.

 

5. A list of available printers will be shown. Select the required printer, and tick the ‘Set as default printer’ box if this is the printer you will use the most frequently.

6. Name the printer appropriately, and click ‘Next’.

7. You may be prompted to install the drivers for the selected printer, once installed your printer is now ready to use.

How to Map a network drive to your server

1. Open ‘My Computer’

2. From the ‘Tools’ menu, select ‘Map Network Drive’.

 

3. Select a drive letter that is not in use. Start at Z: and work backwards. (this will prevent any external drives, or USB devices from conflicting with your new network drive)

4. Type the name of the folder you wish to connect to, starting with \ and then your server name. E.g. \SERVER01Data Where ‘SERVER01’ is the server name, and ‘Data’is the folder you wish to connect to. Then click ‘Finish’. Setup is now complete and the mapped network drive will now show in ‘My Computer’.

5. If you do not know the correct file path, but you know the server name, click ‘Start’ and in the box provided, type \ and your server name. E.g. \SERVER01 , then press the ‘Return’ Key. *XP users must click ‘start’ and then ‘Run’ to show the box provided in step (5)

6. You will now be looking at the root folder of your server. Browse to the folder location you wish to connect to and take a note of the file path, seen in the address bar at the top. E.g. \SERVER01DataAccounts and return to step (2)
To remove a mapped network drive from ‘My Computer’, simply right click on the icon and select ‘Disconnect Network Drive’. This will not delete any data, and you may reconnect the drive at any time by following this guide again.

How to make your laptop battery last longer

There are two main ways to make your laptop battery last longer. The first is to make sure you battery is ‘healthy’ so that it maintains the ability to store power, the second is to make sure that your laptop is working as efficiently as possible so that it uses the minimum amount of power.

In order to keep your laptop battery ‘healthy’ you need to use it! It’s as simple as that.

If you constantly use your laptop plugged into the mains, you battery is always on charge and this will reduce its ability to hold power. If you regularly ‘cycle’ (ie fully charge and then fully discharge) your battery it will power your laptop for considerably longer when you’re not plugged into the mains, as well as last longer i.e. not need replacing with a new battery!

The easiest way of achieving this in the real world is to run your laptop on the battery when you first come into the office in the morning. Let it run on batteries in the morning until it prompts to be plugged in, and then leave it plugged in for the rest of the day. This way it is getting a full cycle of discharge and charge everyday without it being an inconvenience to you and when you need it to run on battery it will last much longer, and you’ll know from experience how long it will actually last!

With the best regime your battery will probably need replacing after about 18months to two years. Impirius can supply nearly all laptop batteries at discounted prices and have them delivered to you next-business-day.
Ensure your laptop is using the least amount of power:  

  1. Adjust your screen brightness. Dimming your display can save a massive amount of battery power. On Dell laptops this can typically be done by holding down the ‘Fn’ Key and pressing the up or down cursor keys.
  2. Turn off Wi-Fi if not in use- Most laptops have shortcut keys to instantly disable/enable wireless networking.
  3. Turn off Bluetooth if not in use.
  4. Disconnect external devices from your laptop (including your mouse if you can!) Don’t charge other devices like your Blackberry, mobile phone or iPod when your laptop is on battery. Disconnect all external devices like Modems and USB hard drives.
  5. Defrag regularly. The faster your hard drive can do it’s work the less demand you are going to put on the hard drive and your battery. Make your hard drive as efficient as possible by defragging it regularly (but not while it’s on battery of course!) .
  6. Cut down on programs running in the background, ie Skype, Itunes, Desktop Search, Blackberry manager software, Webcams, Messenger programs, BBC iPlayer, etc.
  7. Add more RAM – Your laptop can run more of your programs in highly efficient RAM memory rather than constantly accessing your power hungry hard disk.
  8. Run programs off your hard drive rather than your CD/DVD drive. Whilst your hard drive uses a lot of power the CD/DVD drive uses considerably more!
  9. Set up and optimize your power options – Go to ‘Power Options’ in your windows control panel and set it up so that power usage is optimised (Select the ‘max battery’ for maximum effect).
  10. Don’t multitask! Do one thing at a time when you’re on battery with as fewer programs open as possible. Do not run Outlook, Excel, Word, PowerPoint, whilst your listening to MP3’s and actually just working on the internet.
  11. Buy a new and more efficient laptop! Laptops are getting more and more efficient all the time and manufactures are working towards all-day long batteries. It might be time to replace your ageing laptop or there could be a strong business argument for replacing your current laptop early to allow you (as well as your laptop) to work more efficiently! At Impirius we will listen to your laptop requirements and recommend the best solution for you based on our wide working knowledge of what’s available and how it actually performs in a business environment.

How to setup an Exchange email account on an iPhone or iPod Touch

Please note:

  • You must have software version 2.0 or higher on your Apple device to set up an exchange account.

1. On the home screen, tap settings.

2. Select “Mail, Contacts, Calendars”.
3. Select Add account.

4. Select Microsoft Exchange.

5. Now enter your full email address. i.e. name@yourcompany.co.uk
6. Enter your username. By default this is your network logon name, i.e. the username you use to logon to your network.
7. Do NOT enter the domain field, leave it blank.
8. Enter your exchange password. This will be the password you use when logging onto your network.
9. Enter a description for the acount. This can be anything you like, i.e. ‘Work email’.

10. Click Next. You will receive a message saying unable to verify certificate – this is normal! (You will receive this message again at a later stage, when prompted, you should select accept again.)

11. You will now have the option to enter your Exchange server details. Enter the external IP address of your server only, i.e. do not enter any ‘https’ or ‘exchange’. It will look something like this: ‘81.213.32.142’. (If you do not know your external server IP address, ask your network administrator who should be able to provide it for you.)

12. Take this opportunity to check the spellings of all your entries and then select next.

13. Now choose which services you would like your device to synchronise, and select done/save. (If you chose to synchronise either contacts or calendars, all data stored on your device will be overwritten with the data stored on your exchange account, i.e. outlook contacts, and calendar entries will replace ALL the entries on your device.)

14. Your device is set to retrieve mail from the last 3 days as default. If you wish to retrieve mail older than this tap the new account called exchange (or the description you entered in step 9) and change mail days to sync to the time frame you require, then tap exchange to go back to the previous screen.

15. Your account setup is now complete.

16. To view your exchange email, Press the home button and then tap Mail. Your device will now synchronise with your exchange mailbox and other services if you selected them in the previous step. If you have subfolders in your mailbox, only the subfolders within your inbox, will show on your device. If you wish to view other subfolders, you must move them into your inbox and your device must then synchronise again before they are visible.

How to check Backups in SBS 2003

Please note: Impirius recommend that tape backups are checked daily. It is the sole responsibility of the client to check backups. This document details in brief how to check tape backups on servers running Windows Small Business Server 2003, and using this software to perform the backup routine. This document describes checking a tape drive of type: DAT 72, however the checking procedure is very similar for the majority of types of tape drive.

Please change your backup tapes every working day, and once a month backup to your monthly tape. The purpose of the monthly backup is to remove the possibility of loosing data and not noticing within a week, by which time you will have over written all daily backups.

Please run your cleaning tape monthly or when the cleaning light comes on. The cleaning light is on the front of the tape drive, diagram below.

Logon to Server.

Click on the ‘Start’ button and then ‘Server Management’, you should see the screen as below:

Select Backup, from the middle of the screen, you should see the screen as below:

The green tick and ‘Success’ message indicates that you backup was successful! You can now close this window. Note, you may need to click ‘Refresh’ to refresh the screen with the latest information, especially if you leave this screen open.

Impirius strongly recommend that you regularly perform a trial ‘Restore’ of your data to ensure that the all parts of the system are working correctly. For a demonstration on how to perform a trial restore please contact us.

If there is a red cross or ‘Failure’ message instead of the ‘Success’ message, your backup has failed. Before contacting Impirius please ensure that there is always a tape in the drive and that the cleaning light is not on. If the cleaning light is on please insert the cleaning tape. Cleaning will take approximately one minute after which the cleaning light should go off. The cleaning tape will automatically eject when finished, please remove this tape and insert the correct backup tape for the day of the week.

If the cleaning light is not clearly labeled on the drive please check against this diagram:

How to check Backups in SBS 2008

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